Thursday, April 6, 2023

Annoying design - Steam's Hardware Survey

TL;DR: Press Alt-F4 to close this window as fast as possible

  • This may be a non-issue to most, I just don't like this kind of design (inefficient).
  • Sometimes Steam gives you this window asking you to do a survey.
  • By default it selects "yes" (opt-in default design I don't like, too presumptuous).
  • Since it selects "yes" by default, the "cancel" button is disabled (on top of the "x" button being disabled too), making it less straight forward to close the window. On top of that, you must choose an option - closing steam won't remove the window, it will pop up again when you open Steam again.
  • One of the last things I thought of doing was pressing "Alt+F4" — the grey "x" on the top right misled me into thinking that wouldn't work at first glance.
  • Even though this is a small/non-issue, I don't like this precedent. Something about designing software less about user in control/opt-in default stuff. Something about making your PC experience more obstructive/inefficient instead of using your computer.
  • What can a seemingly small design design issue indicate in the world at large/world of web design? Whose best interests are being served?
  • Don't know if this post will do much, but maybe step forward in doing things that matter more
Survey window that occasionally pops up

Where the "next" button leads you, your choice, although nudged

This should at be the default option

Suggestions for Steam to incentivize surveys without being exploitative/obstructive:

  • have the option no as default, or have the "cancel" button and "x" button enabled at all times, the user should be in control, not the other way around
  • don't have the survey popup at all, put it inside that megaphone icon thing next to the notifications on the main Steam window
  • offer steam points, it's not real money
  • offer steam account balance or some item drop, if you really want many results (limit to trustworthy accounts/steam level requirement to reduce bot farms)